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Responsible Gaming
Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Snatch Casino encourages players in Australia to stay in control, understand the risks and make informed decisions before and during play.
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Gamble for entertainment, not income
Online gambling involves financial risk, and there is no guaranteed way to win. Games are based on chance or other factors described in their rules, and previous results do not predict future results. A win is never owed because of an earlier loss, and a losing session cannot be recovered by continuing to play. Treat every wager as an entertainment expense that may be lost.
In this review
Before you play, decide how much time and money you can comfortably spend. Only use money that is available after essential costs such as rent, mortgage payments, food, utilities, education, debts and other regular commitments. Do not use borrowed money, credit intended for essential expenses or funds set aside for someone else. If gambling would affect your ability to meet your responsibilities, do not gamble.
Practical principles for safer play
- Set a personal budget before opening a game and stop when that budget has been reached.
- Set a time limit and take regular breaks away from the screen.
- Never chase losses by increasing stakes or playing for longer than planned.
- Do not gamble when you are upset, stressed, tired or affected by alcohol or other substances.
- Keep gambling separate from essential household spending and financial commitments.
- Do not treat gambling as a job, investment, savings plan or reliable source of income.
- Avoid watching or following gambling activity when it encourages you to spend more than planned.
- Keep your account and payment methods secure, and do not allow another person to use your account.
- Only people who meet the applicable legal age requirements may use an online gambling service.
For players in Australia, the legal age for gambling is generally 18. You must not open or use an account if you are under the applicable legal age. If you are unsure whether you can legally participate, check the rules that apply in your state or territory before playing.
Recognising when gambling may be becoming a problem
Problem gambling can develop gradually. It does not depend only on how much money is spent. The effect on your wellbeing, relationships, work, study and responsibilities is also important. Anyone can experience gambling harm, including people who have previously felt in control.
Consider taking a break and seeking support if any of the following situations apply to you:
- You spend more time or money gambling than you intended.
- You repeatedly try to win back money that you have lost.
- You hide your gambling, deposits or losses from family, friends or people who support you.
- You borrow money, sell possessions or miss bills to continue gambling.
- You feel restless, irritable or anxious when you try to stop or reduce gambling.
- You think about gambling throughout the day or find it difficult to concentrate on other activities.
- You cancel plans, miss work or study, or withdraw from people because of gambling.
- You continue to gamble even when it causes arguments, financial difficulty or emotional distress.
- You use gambling to escape stress, loneliness, sadness or other difficult feelings.
- You feel guilt, shame or regret after gambling but return to play soon afterwards.
If these signs are familiar, stopping or reducing gambling is a positive step. You do not need to wait for a crisis before asking for help. Speaking openly with someone you trust can make it easier to set boundaries and follow them. A qualified gambling counsellor can help you understand your behaviour, make a practical plan and address financial or relationship concerns.
If you are worried about another person
A friend, partner or family member may not recognise the effect gambling is having on them. Try to choose a calm time to raise your concerns without blame or judgement. Explain what you have noticed, listen to their response and encourage them to contact an independent support service. Protect your own finances and wellbeing, and do not take on gambling debts or provide money to continue gambling.
Safer gambling tools and account restrictions
Depending on the account and service available, safer gambling features may help you manage your play. These features are designed to support a decision you make in advance. They are not a guarantee that gambling will be harmless, so you should also set personal boundaries and seek assistance when needed.
Budget and deposit controls
Where available, you may be able to set a deposit, spending or loss limit for a selected period. Choose an amount that fits within your ordinary entertainment budget and set it before gambling. A limit should be based on what you can afford to lose, not on an amount you hope to win. Changes to limits may be subject to a delay or other account conditions, so do not rely on an increase being available immediately.
Time reminders and breaks
Time can pass quickly during online play. If the service provides activity reminders, use them to check how long you have been playing and how much you have spent. You can also set your own reminder, leave the device, and choose another activity. Regular breaks can help you review whether you are still playing within your original plan.
Temporary breaks and self-exclusion
If you want to stop gambling for a period, a temporary break or self-exclusion request may be appropriate. Self-exclusion is a stronger restriction intended for people who want to prevent access to gambling. Consider requesting it if you have difficulty stopping once you start, have repeatedly exceeded your budget or no longer want to gamble.
During a self-exclusion period, do not attempt to open another account or use another person's account. Keep your login details private and remove saved payment information where appropriate. If you have more than one gambling account or use other gambling services, ask each provider about its own exclusion process. The availability, duration and operation of account tools can depend on the service and applicable requirements.
Closing an account
You can choose to stop using your account. If you want to close it because gambling is causing concern, consider requesting a restriction or self-exclusion rather than relying only on personal willpower. Before closing or restricting an account, review any pending transactions and account information. Do not reopen an account or create a new one to bypass a restriction.
Getting independent help in Australia
Support is available for people affected by gambling, as well as for family members and friends. You can seek confidential guidance from an Australian gambling support service, a qualified counsellor, a financial counsellor or a health professional. Services may offer counselling, information about managing gambling urges, help with financial stress and support for people affected by someone else's gambling.
Gambling Help Online and state or territory gambling support services are examples of places where Australian players may find information and assistance. Availability can vary, so check the current service information directly and choose the support option that suits your circumstances. You do not need to identify as having a gambling disorder to ask for help.
If gambling has created financial pressure, consider speaking with a financial counsellor before taking out further credit or making arrangements you cannot afford. A financial counsellor may help you understand your options and prioritise essential expenses. If gambling is affecting your mental health, speak with a health professional or another trusted support person.
If you or someone else is in immediate danger, contact the appropriate emergency service in your location or attend the nearest emergency department. Gambling support services are not a replacement for urgent medical or emergency assistance.
How Snatch Casino can assist
If you are concerned about your gambling, use the available account support options to ask about limits, breaks, self-exclusion or account closure. Provide clear information about the restriction you want and keep a record of your request. Our support team may explain the available process and any relevant account requirements, but independent support is often the most useful option when gambling is causing harm.
Our commitment to responsible gambling
Snatch Casino aims to provide clear information so players can make informed choices. Responsible gambling information does not remove the risks of gambling, and no tool can guarantee that a player will remain within their intended budget. Players are responsible for checking the applicable rules, using the controls available to them and stopping when gambling is no longer enjoyable or affordable.
- We do not encourage players to chase losses or gamble beyond their means.
- We may apply account, age, identity or activity checks where required by the service or applicable rules.
- We may restrict or suspend activity where there are concerns about account use, eligibility, security or compliance.
- We do not permit underage gambling and players must provide accurate information when using an account.
- We encourage players to contact support early if they need a break, restriction or self-exclusion.
- Responsible gambling tools should be used together with personal budgeting and independent support where appropriate.
By using an online gambling service, you should understand that losses are possible and that gambling should remain within your personal limits. Review this information regularly, especially if your financial or personal circumstances change. If you cannot gamble without exceeding your limits, the safest choice is to stop and seek support.
